Privacy Policy:
Introduction
We respect the privacy of any personal information that you may provide to us. The way we manage personal information is governed by:
- Australia – the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) established under the Privacy Act.
- New Zealand – the Privacy Act 2020.
For the purposes of this Privacy Policy, “personal information” has the meaning given to it in the Privacy Act, being information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information or opinion is recorded in a material form.
This Privacy Policy explains how we manage the personal information we hold about you. Please note that this Privacy Policy is to be read subject to any overriding provisions of law or contract.
Your acknowledgement and consent
By using our website, corresponding with us, providing us with personal information, or holding an online account or storing with us, you are taken to have read and understood this Privacy Policy and you have consented to us managing your personal information in the way described in this Privacy Policy.
What kinds of personal information do we collect?
The kinds of personal information we may collect include, but are not limited to:
- your full name (including current and any former name) and date of birth;
- your personal and business contact details (including addresses, landline or mobile phone numbers, fax numbers and e-mail addresses);
- your image, location and movements on closed circuit television (CCTV);
- your b payment details ( ABN and credit card details if applicable);
- your personal information provided through dealings with Upper Coomera Self Storage;
- contact and identification details of any third party that has been authorised to negotiate or provide personal information on your behalf (including any attorneys appointed by you under a power of attorney);
- any information required for security reasons (for example, your image, location and movements on closed circuit television or a copy of your passport or driver’s licence).
- any correspondence or dealings between you and Upper Coomera Self Storage; and
- any other personal information provided to us when you make an inquiry, request information (including our information packs, quotes and information about our related products and services), respond to marketing or lodge a complaint.
This information is generally collected through, for example, storage bookings and payments, online queries or administration processes.
How do we collect personal information?
Wherever possible, we will always try to collect personal information directly from you. For example, where you:
- request information or contact us through our website or by telephone;
- correspond with us in writing (such as letters and emails);
- contracts;
- public records; and
- identification information for the purposes of confirming an identity; and
- meet with us in person.
We may also obtain personal information about you from third parties that we deal with, such as:
- government and law enforcement agencies;
- our professional advisors;
- any person you authorise to deal with us on your behalf;
- our contracted service providers; and
- any other organisation with whom we do business.
Where we collect personal information from third parties that have been referred by you, we will assume, and you should ensure, that you have made that third party aware of the referral and the purposes of collection, use and disclose the relevant personal information.
Why do we collect, hold and use and disclose personal information?
We collect, hold, use and disclose your personal information in order to provide you with your requested services and products as well as to perform our other functions and activities related to those services and products.
In particular, we may collect, hold, use and disclose your personal information for the purposes of:
- responding to your storage booking
- providing you with any documents, records, information sheets;
- enabling you to register for an online Upper Coomera Self Storage account;
- account management and administering, updating and maintaining our records;
- monitoring and maintaining the safety and security of our sites and facilities, and to record, investigate and analyse any incidents which occur on our sites and facilities;
- detecting and deterring the inappropriate, unauthorised, suspicious or criminal use or behaviour on our sites and facilities
- developing our website (for example using customer feedback to make the website more user-friendly) and other customer service processes;
- notifying you about important changes or developments to our functions, activities, services or our website;
- administering, supporting, improving and developing our business and services;
- if a complaint is lodged with us, processing and responding to the complaint;
- doing anything which you authorise or consent to us doing; or
- taking any action we are required or authorised by law to take.
Except with an individual’s permission, we will not sell, trade or rent personal information to unaffiliated third parties.
Disclosure of personal information
In providing our services and carrying out our functions and activities listed above, we may disclose your personal information to:
- Our business partners, stakeholders, service providers or suppliers (such as operating software providers, removalists, registry service providers or contractors who provide a website, IT, marketing, administration and other services to support our activities and functions);
- providers of industry databases and customer screening services
- our professional advisors – for example, our insurers, auditors, lawyers and consultants;
- any entity to whom we are required or authorised by law to disclose personal information – including law enforcement agencies (such as the Australian Customs and Border Protection Service, Federal, State, Territory police ) and government and regulatory authorities;
- credit reporting bodies – if you have defaulted on the payment of your rental or other fees;
Dealing with us online
This Privacy Policy also applies to your use of our websites and any personal information that is provided to us via our websites.
We believe it is important for you to know how we treat your personal information and how we carry out data processing practices through the use of the Internet and any other electronic communications networks.
When you visit our website, we and/or our contractors may collect certain information about your visit. Examples of such information may include:
Cookies
Cookies are small amounts of information which we may store on your computer (after you register on our website) to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the website during future visits (for example they may maintain a shopping basket for storage booking orders and packaging requests). Cookies will also allow us to monitor website traffic, to identify when you visit our website, to personalise the content of the website for you and to enable transactions to be carried out and information about customer accounts to be accessed.
Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track online activity once you leave the site. Cookies are read only by the server that placed them and are unable to execute any code or virus.
Site visit information
We collect general information about your visit to our website. The information collected is not used to personally identify you, but instead may include your server address, the date and time of your visit, the pages you accessed and the type of internet browser you use. This information is aggregated and used for the purposes of system administration, to prepare statistics on the use of our website and to improve its content.
Online payment systems
When you enter your payment details online, Transactions are protected by encryption technology and a combination of firewalls and intrusion detection systems.
We seek to keep current with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the internet can be guaranteed as totally secure and accordingly, we cannot warrant or ensure the security of any information you provide to us over the internet. Please note that you transmit information at your own risk.
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Security and storage of personal information
We will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We may store personal information in different forms, including in hardcopy and electronic form. We have implemented various policies, procedures and systems to keep your personal information secure.
When your personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify the personal information in a secure manner. However, we may sometimes be required by law to retain certain information.
Overseas disclosure of personal information
We may engage service providers located overseas to perform certain functions and activities. One of our current software system service providers, SiteLink Software LLC, is located in the United States. In the course of providing services to you, we disclose your personal information to SiteLink Software LLC.
If overseas service providers are engaged and personal information is sent overseas, we will take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
Access and correction
To effectively conduct business, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of changes to your personal information. Alternatively, if you believe that any of the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading and needs to be corrected or updated, we encourage you to please contact us using the details provided below.
We will respond to a request to correct personal information within a reasonable time.
We may also request to verify your identity before responding to any request.
If we decide not to provide you with access to or correct your personal information, we will provide you with written reasons for our decision and detail the further complaint mechanisms available to you.
Lodging a complaint-Contacting Upper Coomera Self-Storage
If you have a complaint about how we handle your personal information, we encourage you to contact us using the contact details on the Website. Please note that we require complaints to be made in writing.
We will acknowledge receipt of the complaint as soon as practicable after receiving the complaint in writing. We will then investigate the circumstances of the complaint and provide a response to you within a reasonable timeframe.
Changes to this Privacy Policy
We reserve the right to revise or supplement this Privacy Policy from time to time. Any updated version of this Privacy Policy will be posted on our websites as listed above and will be effective from the date of posting.
